Frequently Asked Questions

No. The initial consultation fee is $149.99. There is a 20 min Zoom consultation fee. There may be discounts ranging between 20% - 50% on the consultation fee based on holidays. If your birthday occurs during the month in which you sign up, you will receive a 50% discount on the consultation fee. This DOES NOT include the cost of the GLP-1.

The New You Clinic uses Pure Pharmacy and Empower pharmacy. Depending on the state in which you reside will determine where your GLP-1 will be shipped from. After your prescription has been processed by the provider, you will receive a phone call for payment. Pure Pharmacy and Empower pharmacy have their own FAQ pages to answer all of your questions.

Semaglutide is the active ingredient for Wegovy and Ozempic. The initial starting dose/vial is approximately $130.00. This is a 2.5ml vial, which contains 250 units. For the first 4wks, you will start with 25units (100units in one month). You would have the option to stay at 25units for 10wks, as long as you are still losing weight, or if you choose, you can increase to 50units after completing the initial 4wks.

Tirzepatide is the active ingredient in Zepbound and Mounjaro. The initial starting dose/vial is approximately $195.00 for a 2.5ml vial, which contains 250 units. For the first 4wks, you would start with 20units. You would have the option to stay at 20units for 10wks, as long as you are still losing weight, or if you choose, you can increase to 40units after completing the initial 4wks.

Most people experience fatigue, low energy, anxiety, joint pain, and/or depression at some point and time once or twice weekly. At no extra charge to you, your provider has added the vitamin supplement that would be most helpful to you, based on your intake questionnaire.

Yes. After the prescription has been electronically sent to the compounding pharmacy, they will contact you for payment. If you want to use your HSA/FSA, please discuss this option with the pharmacy.

The upper thigh is preferred for GLP-1 injections in those with nausea or vomiting due to its faster absorption, reduced discomfort, lower risk of injection site reactions, better positioning options, and more consistent pharmacokinetics.

Yes, however it is recommended to remove the vial from the refrigerator 30min prior to the injection.

You are entitled to a 100% refund if you cancel your consultation at least 24 hours in advance. You are entitled to a 50% refund if you cancel your consultation 12 hours or less prior to your appointment.

You will be allowed to reschedule your appointment up to twice during the same month, however after three no shows, you will forfeit your payment.

Yes, there is a payment plan offered. 50% of your consultation fee is due when you schedule your initial consultation. The balance is due 2 weeks later and you will be invoiced. If you do not pay your consultation fee in full prior to your refill date, you will not receive a refill until your balance has been paid in full.

Yes, however you would need to file a claim to get a reimbursement for the consultation fee.

That is a possibility however the price for Brand Wegovy is $499 per month and Brand Zepbound is $399 paid directly to the compounding pharmacy. Compounded GLP-1 are equally efficacious and cost much less.

Both Semaglutide and Tirzepatide can cause the following:

Common Side Effects:

• Nausea: Often occurs when starting the medication
• Vomiting: Can be a more severe form of nausea
• Diarrhea: Gastrointestinal upset is common
• Constipation: Some users may experience constipation
• Abdominal pain: Discomfort in the stomach area
• Loss of appetite: This can be a desired effect for weight loss

Serious Side Effects:

• Pancreatitis: Inflammation of the pancreas, which can be serious
• Kidney problems: May worsen kidney function, especially in those with pre-existing conditions
• Allergic reactions: Rash, itching, or swelling can occur
• Thyroid tumors: There is a risk of thyroid C-cell tumors reported in animal studies

You cannot be prescribed GLP-1 if:

• You have ever had gastroparesis or a small bowel obstruction
• You have had ANY type of thyroid cancer
• You have had ANY type of cancer and have not been in remission for more than 5 years
• You have ever had pancreatitis
• You currently have gallstones
• You currently have kidney stones
• You have a seizure disorder
• You have chronic kidney disease (CKD), regardless of the stage
• You have had any type of bariatric surgery or gastric sleeve surgery in the past 3 years
• You have Crohn's disease or Ulcerative colitis
• You have irritable bowel syndrome (This is a case by case determination because there are varying degrees of IBS)

You will qualify for a tailored micro-dosing schedule, which you can remain on until the BMI reaches 20 or less. Tapering doses every other week once BMI is 20 or less.

Yes, however you would need to provide a clearance letter from your local PCP, specifying that they will be primary for the Type 2 diabetes, and a HbA1c should be collected every 6 months and shared with this clinic.

Compounding pharmacies customize medications to meet the unique needs of patients. This process allows for adjustments in dosage, form, and ingredients to create personalized medications not available commercially.

Compounded medications offer personalized solutions for patients with specific needs, such as allergies to certain ingredients, dosage requirements, or preferences for alternative dosage forms. They allow for tailored treatments that may not be achievable with mass-produced medications.

Compounding allows us to customize medications according to the specific needs of each patient, offering several advantages such as:

• Altering the form of medication for ease of use or ingestion
• Adding flavor to enhance palatability
• Adjusting medication strength to meet individual requirements
• Combining multiple medications into a single dosage form
• Formulating medications that may no longer be commercially available

Yes. Compounded medications at Pure Pharmacy are both legal and ethical when prescribed by a licensed practitioner for a specific patient and compounded by a licensed pharmacy. Additionally, compounding is regulated by state boards of pharmacy to ensure compliance with safety and quality standards.

Patients have the option to seek reimbursement by submitting a claim form to their insurance plan. Some insurance plans may cover the final cost of compounded prescriptions, but these claims must be submitted by the patient.

We maintain strict standards for the procurement of raw materials. All active pharmaceutical ingredients (APIs) are sourced exclusively from FDA registered facilities to ensure their quality and safety. Comprehensive USP 71 compliant sterility testing and USP 85 compliant endotoxin testing are performed on all sterile products to ensure their purity and safety.

Main Shipping Terms:

• All orders require 4-7 business days of processing time unless otherwise noted
• Free shipping on orders of $65 CAD or more (before taxes and after discount) in Canada and $150 in the U.S.
• Orders below $65 CAD (and $150 for the U.S.) are subject to a shipping fee
• Shipping fees are subject to change
• Additional charges may apply for large/bulk orders (customers will always be contacted first)
• Shipping may take longer to Hawaii, Alaska, military addresses and other remote locations

Processing Time:
All orders require 5-10 business days of processing time to be picked, packed and prepared for shipping unless otherwise noted on the product page.

Shipping Options:
Pure Pharmacy provides Standard Shipping & Express Shipping. Your order will be subject to 5-10 business days of processing time before it ships, regardless of shipping method chosen.

There is a cancellation fee of 10% of the subtotal of the order or a $10 minimum for orders with a subtotal less than $100. No cancellations will be accepted after an order has been shipped.

Return Guidelines:

• All returns must be sent prepaid within 30 days of the date received
• Returns must be accompanied by a return authorization code
• Email info@purepharmacy.ca with your order number to request a return
• No collect shipments will be accepted
• Shipping charges are non-refundable
• Opened merchandise cannot be returned
• Returns are subject to a 15% restocking fee

Non-Returnable Items:
Probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards, and clearance items are not eligible for return.

For Online Orders & General Information:
Phone: (604) 806-6131
Email: info@purepharmacy.ca

For Practitioners (Compounding Lab):
Email: lab@purepharmacy.ca
Phone: (604) 565-7873

The time to fill/compound each prescription varies. Most orders are shipped within 7 business days if the prescription is received by 7:00 PM CST.

Please Note: Upon receiving a prescription from your physician, we will first get your approval before filling the prescription unless otherwise specified.

We will perform an investigation with the shipping carrier to determine if we will be able to initiate a claim. If you have a refill available, we will refill your order to replace the lost package and require a signature to ensure delivery.

We accept cash, FSA cards, and most major credit cards, including Visa, Mastercard, Discover, and American Express.

Yes, we do.

Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Empower Pharmacy may accept returns and/or issue a credit.

For product-return requests and refund requests, customers should contact their account representative or call (877) 562-8577. We will investigate the problem and come to a resolution in a timely manner.

We do not refill medications automatically. Many of our medications are prescribed "as needed," and we do not want to bill a patient for medication they may no longer need. Also, if the prescription is automatically refilled and requires shipment, we cannot ensure that the recipient will be present to accept the package once delivered.

Upon receiving a prescription from your doctor, we do not automatically fill it until we get approval from you to do so.

Because compounded medications are exempt by law from having National Drug Code ID numbers that manufactured products carry, many insurance companies will not directly reimburse the claimant or compounding pharmacy, so Empower does not accept insurance.

We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.

Empower's Notice of Privacy Practices can be found on their website at empowerpharmacy.com.

The Empower App gives your patients visibility into the prescriptions you've written as part of their personalized treatment plan. It provides real-time updates from the moment you submit the prescription until it's shipped and delivered, keeping patients informed and you focused on care.

When filling out our refill request form, if you would like your prescription shipped to you, please provide shipping details and select your preferred shipping method.

If you would like to pick up your prescription directly from our facility, please select "Patient Pickup" as your shipping method.

We can. If you are a new patient and are interested, we will ask for your email address upon obtaining your demographic information. If you are a current patient and are interested, please call and provide us with your email address so that you may receive tracking information the next time you refill your prescription(s).

For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at UPS Service Alerts, or contact us directly at (877) 562-8577.

Phone: (877) 562-8577

Contact Form: empowerpharmacy.com/contact

For additional questions or concerns, please reach out to their customer service team who will be happy to assist you.